Man in Bengaluru Accuses Zoomcar of Being a “Complete Scam”, Company Issues Response

Mr. Venkatesan’s post on social media has garnered a considerable amount of attention from users. In his post, a man from Bengaluru shared a distressing ordeal involving Zoomcar, describing it as a company that “defrauds customers” and operates without accountability.

He recounted an experience in which the company added a verification requirement after payment, making it impossible to rectify any issues if the verification process failed, lamenting the lack of customer support and deeming it a “solid dark pattern” designed to collect money without assuming responsibility for subsequent problems. Mr. Venkatesan further criticized the company’s lack of a user-friendly customer support system and highlighted the challenging interface of the Zoomcar app.

He concluded by urging others to refrain from choosing Zoomcar, emphasizing the company’s apparent disregard for customer well-being and labeling their service as one of the worst he has encountered. Following his post, numerous users chimed in with their own negative experiences with the company, citing issues such as unavailability of cars, ineffective customer care, and overall dissatisfaction.

Some users recommended alternatives to Zoomcar, while others expressed their disappointment with the company’s decline from previously being a reputable service provider. In response to the complaints, Zoomcar explained that they had rejected Mr. Venkatesan’s profile due to a discrepancy in his driver’s license photo and assured that a full refund had been initiated for his canceled booking.

Overall, the post and subsequent comments shed light on a series of grievances against Zoomcar, with users detailing their negative encounters and expressing a collective sentiment of disappointment with the company’s service.