Air India Express Crisis: Tatas Criticized by Labour Commissioner for Mismanagement

Sources at Air India Express have revealed that the airline does not recognize any workers’ union. The company has been facing disruption as 300 senior cabin crew members reported sick at the last minute, leading to the cancellation of over 90 flights.

The Air India Express Employees Union (AIXEU) has also expressed concerns regarding a departure from earlier commitments and lack of recognition from the management. The current dispute arises from a new merit-based assessment system for employees, with the AIXEU alleging mismanagement and unequal treatment of staff.

The TATA group, which acquired the airline in January 2022, has not recognized the AIXEU or any other workers’ union. The AIXEU has brought the matter to the forefront, emphasizing that the management of Air India Express has not engaged in any conciliation proceedings and calling for corrective action to be taken.

Acknowledging the inconvenience caused to passengers, a spokesperson from Air India Express apologized for the disruption, emphasizing that it does not reflect the standard of service the company aims to provide. Passengers impacted by cancellations will be offered full refunds or complimentary rescheduling to another date.

The company is actively working to minimize the inconvenience caused to its guests. In conclusion, the airline is dealing with a disruption caused by the actions of its senior cabin crew members, who reported sick at the last minute.

The AIXEU has raised concerns about the management’s approach and the new assessment system for employees. Air India Express is working to address the situation and minimize the impact on passengers, offering refunds and rescheduling options to those affected.